DATE: March 5, 2024
TO: Board of Supervisors
SUBMITTED BY: Robert W. Bash, Director of Internal Services/Chief Information Officer
SUBJECT: Amendment to Agreement with Carahsoft Technology Corp
RECOMMENDED ACTION(S):
TITLE
Approve and authorize the Chairman to execute a Second Amendment to Agreement No. 19-247 with Carahsoft Technology Corporation, for software and associated implementation services related to County Information Technology service requests, effective upon execution, increasing the maximum compensation by $1,031,422 to a total of $4,031,422, with no change to the five-year term of June 18, 2019 through June 17, 2024.
REPORT
There is no additional Net County Cost associated with the recommended action, which will allow the Internal Services Department - Information Technology Division (ISD-IT) to expand the use of ServiceNow as an Information Technology (IT) Infrastructure solution. Approval of the recommended action will continue the licensing for ServiceNow software which replaced and consolidated multiple commercial and home-grown systems supporting County IT service requests, including the County's incident management solution, software license management, device management, change management, and several other small systems, into a single system to increase operational efficiency and lower overall costs. The increase will be funded with the Department's Information Technology Services Org 8905 FY 2023-24 Adopted Budget and will be included in future budget requests. This item is countywide.
ALTERNATIVE ACTION(S):
If your Board does not approve the recommended action, ISD-IT will be unable to pay for software licenses in the final year of the agreement. This will result in ISD-IT not being able to process information technology service requests on behalf of its staff and other county departments.
FISCAL IMPACT:
There is no increase in Net County Cost associated with the recommended action. The recommended amendment will add $1,031,422...
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