DATE: May 6, 2025
TO: Board of Supervisors
SUBMITTED BY: Sanja Bugay, Director, Department of Social Services
SUBJECT: Purchase of English and Spanish Generative Artificial Intelligence (AI) with the CalSAWS Consortium and Accenture, LLP
RECOMMENDED ACTION(S):
TITLE
1. Under Administrative Policy No. 34 for competitive bids or requests for proposals (AP 34), determine that an exception to the competitive bidding requirement under AP 34 is satisfied and a Sole Source Acquisition is warranted due to unusual or extraordinary circumstances, and that the best interests of the County would be served by entering into an agreement with the CalSAWS Consortium and Accenture, LLP as the CalSAWS Consortium is a Joint Powers Authority formed by all 58 California Counties; and
2. Approve and authorize the Chairman to execute the County Purchase Agreement with the CalSAWS Consortium and Accenture, LLP for the purchase of English and Spanish Generative AI for post-call summarization on behalf of the County, effective June 1, 2025, through July 31, 2025, total cost not to exceed $161,369.
REPORT
There is no increase in Net County Cost associated with the recommended action. Approval of the recommended action will allow the Department to continue services with the California Statewide Automated Welfare System (CalSAWS) Consortium and Accenture, LLP (Accenture) for English and Spanish Generative AI for post-call summarization to improve call handling efficiency. The cost for the purchase will be offset primarily through existing State and Federal allocated funds. This item is countywide.
ALTERNATIVE ACTION(S):
Should your Board not approve the recommended action, the Department's Contact Center will use manual summarization of call transcription. Without English and Spanish Generative AI services, the Department will forego the opportunity to take advantage of the increased efficiency and improved overall call handling times afforded by an automated real-time transcription...
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