DATE: September 24, 2024
TO: Board of Supervisors
SUBMITTED BY: Edward Hill, Chief Operating Officer/Interim Director of Internal Services/ Chief Information Officer
SUBJECT: Agreement with Carahsoft Technology Corp.
RECOMMENDED ACTION(S):
TITLE
Approve and authorize the Chairman to execute an Agreement with Carahsoft Technology Corp. for a service management system, effective October 1, 2024, not to exceed four consecutive years, which includes a two-year base contract and two optional one-year extensions, total not to exceed $2,892,000.
REPORT
There is no additional Net County Cost associated with the recommended action, which will allow the Internal Services Department - Information Technology division (ISD-IT) to continue using the ServiceNow service management system for the County to request, manage, and complete service tickets, allowing for greater efficiency to support County departments. This item is countywide.
ALTERNATIVE ACTION(S):
Should your Board not approve the recommended action, ISD would not be able to use the ServiceNow service management system to track and process service requests on behalf of its staff and other County departments.
FISCAL IMPACT:
There is no increase in Net County Cost associated with the recommended action. The maximum compensation for the recommended Agreement is $2,892,000. Sufficient appropriations and estimated revenues are included in the ISD-IT Org 8905 FY 2024-25 Adopted Budget and will be included in subsequent budget requests.
DISCUSSION:
On June 4, 2019, your Board approved Agreement No. 19-247 with Carahsoft Technology Corp. (Carahsoft) to provide a replacement IT service management platform to manage IT-related service requests. On June 8, 2021, your Board approved the First Amendment to Agreement No. 19-247 to increase the maximum compensation to expand the use of the ServiceNow platform. On March 5, 2024, your Board approved the Second Amendment to Agreement No. 19-247 to increase the maximum comp...
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