DATE: December 17, 2024
TO: Board of Supervisors
SUBMITTED BY: Sanja Bugay, Director, Department of Social Services
SUBJECT: Purchase of Spanish Generative Artificial Intelligence (AI) for Post-Call Summarization through the CalSAWS Consortium
RECOMMENDED ACTION(S):
TITLE
1. Under Administrative Policy No. 34 for competitive bids or requests for proposals (AP 34), determine that an exception to the competitive bidding requirement under AP 34 is satisfied and a sole source is warranted due to unusual or extraordinary circumstances, and that the best interests of the County would be served by entering into an agreement with CalSAWS Consortium as CalSAWS Consortium is a Joint Powers Authority formed by all 58 California Counties; and
2. Approve and authorize the Chairman to execute the County Purchase Agreement with the CalSAWS Consortium for the purchase of Spanish Generative AI for post-call summarization on behalf of the County, effective January 1, 2025, through May 31, 2025, total cost not to exceed $446,452.
REPORT
There is no Net County Cost associated with the recommended action. Approval of the recommended action will allow the Department to purchase, through the CalSAWS Consortium, Spanish Generative AI for post-call summarization to improve call handling efficiency which will align with the current practice for the English speaking population. The cost for the purchase will be offset primarily through current year State and Federal allocated funds. This item is countywide.
ALTERNATIVE ACTION(S):
Should your Board not approve the recommended action, the Department's Contact Center will continue to operate following its current business practices and using generative AI for English speaking clients. Without Spanish Generative AI services, the Department will forego the opportunity to take advantage of the increased efficiency and improved overall call handling times afforded by an automated real-time transcription service for Spanish language clie...
Click here for full text