DATE: December 9, 2025
TO: Board of Supervisors
SUBMITTED BY: Mike Kerr, Director of Information Technology/Chief Information Officer
SUBJECT: Amendment to Agreement with Carahsoft Technology Corp.
RECOMMENDED ACTION(S):
TITLE
1. Approve and authorize the Chairman to execute First Amendment to Agreement No. A-24-513 with Carahsoft Technology Corp. for ServiceNow software, effective December 9, 2025, with no change to the term of October 1, 2024, through September 30, 2028, increasing the maximum compensation by $517,005 to a total of $3,409,005; and
2. Approve and authorize the Director of Information Technology/Chief Information Officer, or their designee, to add and remove products and services as needed to support the County's use of the ServiceNow software, not to exceed $93,477 during the term of the Agreement and no increase to the maximum compensation.
REPORT
There is no increase in Net County Cost associated with the recommended actions. Approval of the first recommended action will amend Agreement No. A-24-513 (Agreement) with Carahsoft Technology Corp. (Carahsoft) to increase the maximum compensation by $517,005, which will allow the County to upgrade the ServiceNow software, increase license quantities, and add additional products to support the County's use of the software.
Approval of the second recommended action will authorize the Director of Information Technology/Chief Information Officer (Director), or their designee, to upgrade the ServiceNow software and add and remove software products as needed and pursuant to the scope of the Agreement, not to exceed $93,477 of the total maximum compensation. This item is countywide.
ALTERNATIVE ACTION(S):
Should your Board not approve the first recommended action, ITSD would be unable to upgrade the ServiceNow software, which would lead to limited functionality and ITSD would be unable to accommodate requests from user departments for additional licenses and products. Your Board can choose not to ...
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