DATE: June 24, 2025
TO: Board of Supervisors
SUBMITTED BY: Sanja Bugay, Director, Department of Social Services
SUBJECT: Purchase of English and Spanish Generative Artificial Intelligence (GenAI) and Extension of Purpose-Built Data Systems (PBDS)
RECOMMENDED ACTION(S):
TITLE
1. Under Administrative Policy No. 34 for competitive bids or requests for proposals (AP 34), determine that an exception to the competitive bidding requirement under AP 34 is satisfied and a Sole Source Acquisition is warranted due to unusual or extraordinary circumstances, and that the best interests of the County would be served by entering into an agreement with the CalSAWS Consortium and Gainwell Technologies, LLC as the CalSAWS Consortium is a Joint Powers Authority formed by all 58 California Counties;
2. Approve and authorize the Chairman to execute the County Purchase Agreement with the CalSAWS Consortium and Gainwell Technologies, LLC for the purchase of English and Spanish Generative AI for post-call summarization on behalf of the County, effective August 1, 2025, through May 31, 2026, total cost not to exceed $308,854; and
3. Approve and authorize the Chairman to execute Second Amendment to Agreement No. 24-193 with the CalSAWS Consortium and Accenture, LLP for the purchase of Purpose-Built, Curated Data Set (PBDS) access and Maintenance and Enhancements (M&E) support, extending the term from August 1, 2025, to January 31, 2026, and increasing the maximum by $127,722 to a total of $587,981.
REPORT
There is no increase in Net County Cost associated with the recommended actions. Approval of the recommended actions will allow the Department to continue services with the California Statewide Automated Welfare System (CalSAWS) Consortium and Gainwell Technologies, LLC for English and Spanish Generative AI for post-call summarization to improve call handling efficiency and PBDS access will allow the Department to create customized reporting and analysis of...
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