DATE: March 19, 2024
TO: Board of Supervisors
SUBMITTED BY: Sanja Bugay, Director, Department of Social Services
SUBJECT: Purchase of Generative Artificial Intelligence (AI) for Post-Call Summarization and Additional Licenses for Contact Service Center Expansion through the CalSAWS Consortium
RECOMMENDED ACTION(S):
TITLE
1. Under Administrative Policy No. 34 for competitive bids or requests for proposals (AP 34), determine that an exception to the competitive bidding requirement under AP 34 is satisfied and a suspension of competition is warranted due to unusual or extraordinary circumstances, and that the best interests of the County would be served by entering into an agreement with CalSAWS Consortium for both agreements listed within recommended actions two and three as CalSAWS Consortium is a Joint Powers Authority formed by all 58 California Counties;
2. Approve and authorize the Chairman to execute the County Purchase Agreement with the CalSAWS Consortium for the purchase of Generative AI for post-call summarization on behalf of the County, effective April 1, 2024 through May 31, 2025, total cost not to exceed $2,041,241; and,
3. Approve and authorize the Chairman to execute the County Purchase Agreement with the CalSAWS Consortium for the purchase of two-hundred twenty-two (222) additional Contact Center licenses on behalf of the County, effective May 1, 2024 through July 31, 2025, total cost not to exceed $586,705.
REPORT
There is no Net County Cost associated with the recommended actions. Approval of the recommended actions will allow the Department to purchase, through the CalSAWS Consortium, Generative AI for post-call summarization and 222 additional Contact Service Center licenses to improve call efficiency and increase the number of staff available to handle service call volumes. The cost for the purchase will be offset primarily through current year State and Federal allocated funds. This item is Countywide.
ALTERNATIVE ACTION(S):
Should...
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