DATE: June 4, 2019
TO: Board of Supervisors
SUBMITTED BY: Robert W. Bash, Director, Internal Services/Chief Information Officer
SUBJECT: Agreement with Carahsoft, Inc.
RECOMMENDED ACTION(S):
TITLE
Approve and authorize the Chairman to execute an Agreement with Carahsoft, Inc. for an Information Technology Service Management platform, effective upon execution, not to exceed five consecutive years, which includes a three-year base contract and two optional one-year extensions, total not to exceed $1,500,000.
REPORT
Approval of the recommended action will allow the Internal Services Department - Information Technology (ISD-IT) Division to replace an aged, home-grown service management system with an industry standard software, ServiceNow. This software will allow for greater integration and efficiency of IT services to better support County departments. This item is countywide.
ALTERNATIVE ACTION(S):
The current system used by ISD-IT to manage service requests, eRams, is an outdated system that was designed in-house, and is now inadequate in its current form. Not replacing the current system will result in delays, inefficiencies, and potential downtime in executing IT requests, due to the inadequacy and instability of eRams.
FISCAL IMPACT:
There is no increase in Net County Cost associated with approval of the recommended action. Costs are estimated not to exceed $1,500,000 for the term of this agreement. Sufficient appropriations and estimated revenues to cover FY 2018-19 costs associated with this agreement are included in the Department's Information Technology Services Org 8905 FY 2018-19 Adopted Budget and will be included in future budget requests.
DISCUSSION:
The ServiceNow software will provide a replacement for the existing County-developed system, eRams, to manage IT related service requests. It is a robust solution that far exceeds the current system's capabilities, and will allow for better workflow management, automation, and provide f...
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