DATE: June 6, 2017
TO: Board of Supervisors
SUBMITTED BY: Delfino E. Neira, Director of Social Services
SUBJECT: Agreement with EZappt, LLC for Automated Client Appointment Management System Maintenance and Enhancement
RECOMMENDED ACTION(S):
TITLE
1. Make a finding that it is in the best interest of the County to waive the competitive bidding process consistent with Administrative Policy No. 34 for unusual or extraordinary circumstances as the source code for the maintenance and enhancement of the Automated Client Appointment Management System is proprietary to EZappt, LLC; and
2. Approve and authorize the Chairman to execute an Agreement with EZappt, LLC for maintenance and enhancement of the Automated Client Appointment Management System, effective July 1, 2017 through June 30, 2018, total not to exceed $35,650.
REPORT
The Department is currently reviewing whether the existing Automated Client Appointment Management System may be built into the Department's benefits and issuance system (CalWIN). The existing Agreement with EZappt will expire prior to completion of the review. Approval of the recommended actions will provide the Department one additional year of maintenance and enhancements for the System, with no increase in Net County Cost.
ALTERNATIVE ACTION(S):
If the recommended action in not approved, the Department will retain the use of the Automated Client Appointment Management System, but will be unable to update, enhance, or fully resolve software issues. This may result in reduced efficiency as the Department relies upon the software to schedule client appointments across multiple Department buildings.
SUSPENSION OF COMPETITION:
The Department's request to waive the competitive bidding process is consistent with Administrative Policy No. 34 as the source code for the Automated Client Appointment Management System is proprietary to EZappt, LLC., which requires all updates and enhancements to be built and provided by EZappt, LLC. Based...
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