DATE: August 7, 2018
TO: Board of Supervisors
SUBMITTED BY: Delfino E. Neira, Director of Social Services
SUBJECT: Agreement with EZappt, LLC for Automated Client Appointment Management System Maintenance and Enhancement
RECOMMENDED ACTION(S):
TITLE
1. Make a finding that it is in the best interest of the County to suspend the competitive bidding process consistent with Administrative Policy 34 for unusual or extraordinary circumstances for an Automated Client Appointment Management System for the Department of Social Services.
2. Approve and authorize the Chairman to execute an Agreement with EZappt, LLC for maintenance and enhancement of the Automated Client Appointment Management System, effective August 8, 2018, not to exceed five consecutive years, which includes a two-year base contract with three optional one-year extensions, total not to exceed $170,000.
REPORT
Approval of the recommended actions will allow the Department to procure maintenance and enhancements for the Automated Client Appointment Management System. The agreement is necessary to maintain and enhance the current Automated Client Appointment Management System.
ALTERNATIVE ACTION(S):
If the recommended actions are not approved, the Department will retain the use of the Automated Client Appointment Management System, but will be unable to update, enhance, or fully resolve software issues. This may result in reduced efficiency as the Department relies upon the software to schedule client appointments across multiple Department buildings.
SUSPENSION OF COMPETITION:
The Department's request to waive the competitive bidding process is consistent with Administrative Policy No. 34 as the Department has identified EZappt, LLC as the only vendor that can provide extended software support and maintenance for the EZappt Automated Client Appointment Management System. Additionally, the EZappt Automated Client Appointment Management System is proprietary software programmed and maintained by ...
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