DATE: September 22, 2020
TO: Board of Supervisors
SUBMITTED BY: Robert W. Bash, Director, Internal Services/Chief Information Officer
SUBJECT: Microsoft Unified Support Services Agreement
RECOMMENDED ACTION(S):
TITLE
1. Make a finding that it is in the best interest of the County to waive the competitive bidding process consistent with Administrative Policy No. 34 for unusual or extraordinary circumstances, as Microsoft Corporation is the only provider of necessary maintenance and support of Microsoft products used by the County; and
2. Approve and authorize the Chairman to execute a Unified Support Services Agreement with Microsoft Corporation for maintenance and technical support of Microsoft products, effective October 2, 2020 through October 1, 2021, total not to exceed $284,366.
REPORT
Approval of the recommended actions will allow the Internal Services Department - Information Technology Services Division (ISD-IT) to provide maintenance and support through Microsoft Corporation (Microsoft) for Microsoft products used by the County's servers, databases, and over 7,000 computers and other devices in use throughout the County. Estimated support requirements are determined in advance, based on historical usage and implementations. The recommended agreement is in conjunction with Master Services Agreement No. 12-457 between Microsoft and the County. This item is countywide.
ALTERNATIVE ACTION(S):
There is no viable alternative action. Should your Board not approve the recommended actions, Microsoft will terminate their maintenance and technical support.
SUSPENSION OF COMPETITION/SOLE SOURCE CONTRACT:
The Department's request to waive the competitive bidding process is consistent with Administrative Policy No. 34 as Microsoft is the only provider of necessary maintenance and support of Microsoft products used by the County. These products include the servers, databases, and over 7,000 computers and other devices in use throughout the County. The Int...
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